The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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The reason why these hot new smartphones aren't coming out in GSM first is simple: in the US, the GSM networks, and that would be mainly Cingular, since no one expects much from T-Mobile, are lagging behind in their rollout of 3G broadband connectivity.
One of the main selling points to these new units is that you can enjoy web surfing, streaming media, downloading large email attachments, etc., on a 3G broadband wireless network.
If Cingular wasn't so slow in rolling out their 3G network, you probably would have seen this phone or one of the new Treos already available in GSM.
So I applaud Verizon and Sprint for their being ahead of the curve in their launch of 3G services. And let's not forget, that the number of CDMA subscribers in the US alone is rather large...something over 90 million. So this is not a trivial market by any means.