The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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The name Jenny Chowdhury seems to be South Asian (Indian or Bangladeshi). I hope that she can do some research about South Asian countries too. We need this kind of privacy here in South Asia and something similar like Chinese merchant bags are available here.
Since, India is going to surpass USA in terms of mobile phone user by 2008 (http://www.southasiabiz.com/2006/05/india_surpassing_usa_as_a_mobi.html), I think that researchers should start finding sollutions for the Indian market from now.