http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/ Engadget Mobile Comments for Cingular, Verizon slapped with class action suits http://mobile.engadget.com/media/feedlogo.gif http://mobile.engadget.com en-us Copyright 2009 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/
Thanks]]>May 29th 2008 1:40PMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/if so, welcome to reality. your cave must have been quite secluded for you to miss cingular's push on AT&T customers to move to cingular or leave. or to have missed verizon's evolution from expensive to highway robbery. neither of these actions on behalf of the carriers suprises me, but finally seeing people with the guts to point out what these guys are doing is awesome.
you rock out loud, dudes.]]>Jul 7th 2006 5:43PMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/Jul 7th 2006 6:18PMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/ I'm glad there is a lawsuit. I think Cingular / ATT needs to be spanked for their practices.
My husband had to stick with ATT because the original contract allowed him to consider Canada as part of his Nationwide plan. Since he travels to Canada all the time, a switch to Cingular would have cost a fortune because they had no comparable replacement plan.
The points given for the class action lawsuit are justified and I'll make sure he joins.
]]>Aug 18th 2007 3:10AMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/Jul 7th 2006 7:13PMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/1) switch to the other company and pay for activation, another phone that will work with that company, and then a new monthly plan that may not be what they wanted at all, since instead of customizing their own plan, they have to nickel-and-dime to get what they want. or
2) stay with their company, but suffer network issues due to the combination of the two networks, plus face no way to stay on their same plan, which is what causes lots of people to leave a network.
because #2 is cheaper, much more people will opt for that choice.
here's where 2 and 3 come in: when a customer on the old company requests your help, you are to provide help for these people, not try to sell them more crap. you are to do what you can to help these people shoehorn themselves in to a new plan that does not fit them at all. you are to respect these people, no matter how much of a pain they are. it's called customer service, people. apparently you weren't awake for that part of the video.
yes, nothing in life is free. yes, price and crapiness and correlates. and yes, terms of contract will be ignored (it's a fact of life).
cingular is wrong in shutting down the at&t network because they are becoming verizon's shadow: CTV, nickel-and-diming, hostile customer relations... it's all there.

it sucks when we live in a world where people work harder to get other people's money than to make other people happy.

@2: if you have a mini usb cable and some time, you can unlock that cingular razr and use it on t-mobile; just ask for a sim card.
the reason cingular doesn't like at&t is becasue it allows its tdma customers to stay tdma, and lets it's gsm customers do what they want.
i apologize about my bitching, but this hit a nerve.]]>Jul 7th 2006 7:44PMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/
If they had actually bothered to call 611 to get that information, they might not have had any problems. If they did, and still had problems, I could deal. If not, the sympathy they're looking for is somewhere in the dictionary between s**t and syphillis.

"also...every customer i've migrated pays no ACTIVATION fee whatsoever to switch to cingular"

That only started 7/05. Before that, there was an upgrade charge. And in the Western and Northeast states, you had to wait until you were close to the end of the contract to switch over for a while (between April 2005 and December 1/05).]]>Jul 7th 2006 7:53PMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/
Ummm, no they're not. They are both GSM an unlocked AT&T phone will work just fine on Cingular, T-mobile or any other GMS carrier for that matter. You're a Cingular agent, eh? No wonder agents get such a bad rap.]]>Jul 7th 2006 7:56PMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/
]]>Jul 7th 2006 9:41PMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/Jul 7th 2006 9:42PMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/Jul 7th 2006 9:59PMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/My employer had several hundred phones with Cingular before the merger. One phone call to a Cingular associate and we were on our way to switching to Nextel.
I am not surprised that people are getting ripped off. All Cingular employees are interested in is making a sale, not customer service.
]]>Jul 8th 2006 1:16PMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/Jul 8th 2006 7:39PMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/
64K SIMs have nothing to do with reception. That’s like saying that my car is faster because its radio has more memory presets. Also, one reason AT&T customers are trying to hang on to their TDMA/AMPS phones is that there is still more AMPS and TDMA coverage in many rural areas.

Brian,

“Providers have no control over build quality or even if a phone does have poor reception.” More often than not, reception is related to the network, and not the phone. Variance in phone performance is generally much smaller than variance in network performance in a given location. It is very much up to carriers how well their networks perform. All it takes is money.

Mpaquette,

AT&T’s legacy network was TDMA/AMPS in most markets. They added GSM overlay prior to the merger. Cingular’s is GSM. They are both TDMA-based, but still very different technologies.
]]>Jul 9th 2006 4:01PMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/Jul 12th 2006 11:03AMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/Jul 20th 2006 11:50PMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/Jul 27th 2006 9:39AMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/Sep 4th 2006 8:34PMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/
But here's my concensus: Verizon shouldn't have added the feature, it was inadvertently added, and we do have a responsibility to remove it as an invalid charge to your account.

But YOU have a responsibility to look at your bills each month as a customer! If something's wrong? Let's fix it. But we can't see that unless you tell us first. 3 years of payments for a feature not requested? Yeah...have some common sense.]]>Oct 6th 2006 12:02AMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/Jul 23rd 2007 12:25AMhttp://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/http://mobile.engadget.com/2006/07/07/cingular-verizon-slapped-with-class-action-suits/Jul 31st 2007 2:01AM