The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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as a cingular agent...i've seen millions of at&t customers come and shout at me about the lousy reception their getting. why wud cingular maintain at&t networks, wen its so easy for at&t customers to "migrate over". ofcourse u have to buy a new phone...thatz like saying you want to use ur cingular razr on a t-mobile plan...cingular and at&t are 1 company but the networks are completely different. also...every customer i've migrated pays no ACTIVATION fee whatsoever to switch to cingular. on top of it...we upgrade ur sim card to the 64k technology so ur reception is optimum. if u want a free phone...we'll give u one, but come on now guys...u get wut u pay for...free phones = bad quality, bad reception. so please my fellow people of america...lets actually start "reading" the terms of contract and stop acting so oblivious when we get pinched in this ass off our own stupidity.
Tim and Brian's response completely reeks of corporate brain washing to justify a company's manipulation of their customers. You might want to consider listening to customer complaints instead of insisting that your company is always right. It might make you a better sales person.
I'm glad there is a lawsuit. I think Cingular / ATT needs to be spanked for their practices.
My husband had to stick with ATT because the original contract allowed him to consider Canada as part of his Nationwide plan. Since he travels to Canada all the time, a switch to Cingular would have cost a fortune because they had no comparable replacement plan.
The points given for the class action lawsuit are justified and I'll make sure he joins.