The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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Funny thing: Former AT&T Wireless customers actually had the ability to select networks on their phones, which Cingular proper disables.
If they had actually bothered to call 611 to get that information, they might not have had any problems. If they did, and still had problems, I could deal. If not, the sympathy they're looking for is somewhere in the dictionary between s**t and syphillis.
"also...every customer i've migrated pays no ACTIVATION fee whatsoever to switch to cingular"
That only started 7/05. Before that, there was an upgrade charge. And in the Western and Northeast states, you had to wait until you were close to the end of the contract to switch over for a while (between April 2005 and December 1/05).