Tim and Brian's response completely reeks of corporate brain washing to justify a company's manipulation of their customers. You might want to consider listening to customer complaints instead of insisting that your company is always right. It might make you a better sales person. I'm glad there is a lawsuit. I think Cingular / ATT needs to be spanked for their practices. My husband had to stick with ATT because the original contract allowed him to consider Canada as part of his Nationwide plan. Since he travels to Canada all the time, a switch to Cingular would have cost a fortune because they had no comparable replacement plan. The points given for the class action lawsuit are justified and I'll make sure he joins.
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Tim and Brian's response completely reeks of corporate brain washing to justify a company's manipulation of their customers. You might want to consider listening to customer complaints instead of insisting that your company is always right. It might make you a better sales person.
I'm glad there is a lawsuit. I think Cingular / ATT needs to be spanked for their practices.
My husband had to stick with ATT because the original contract allowed him to consider Canada as part of his Nationwide plan. Since he travels to Canada all the time, a switch to Cingular would have cost a fortune because they had no comparable replacement plan.
The points given for the class action lawsuit are justified and I'll make sure he joins.