The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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I think Verizon is vaguely aware of all the bitching about their UI (although I hear practically NO complaints from customers myself) and the newer phones are all allowing you to have some customizing control over the layout and style of the UI... thank God. I think the original UI is actually easy to learn (if you are unfamiliar with it) and overall quite user friendly, but it is also ugly to look at on a regular basis.