I was excited to hear that AT&T was going to be obtaining Cingular when I first heard about it. AT&T was by the best cellular service in the Twin Cities when it was AT&T. The switch over to what I like to call Crapular was anything but pleasant.
As soon as the switch happened during that faithful October, the service went to hell in a hand basket for both my girlfriend at the time and me. We could no longer get service in our apartment, which before we had full strength. Dropped calls left and right and just over all horrible reception. Customer service couldn't do anything, nor did I get the feel that they even cared, like they were just reading off a bland script. Claiming nothing has changed, but as they put it, "a lot of people have been having problems." You'd think if a lot of people were having problems, they would acknowledge it and fix it? Apparently not, they wouldn't even give me a deal to switch over, which I was more than willing to do to try to fix the problem. Something my counter-part had done, and it fixed nothing, but I had high hopes.
Eventually we dropped Crapular like a bad habit for Verizon, which I couldn't be happier with. I was actually able to get service every where, rarely do I get dropped calls and my experience with their customer service has been 10 fold better. They actually are willing to work with you.
I would like to see Cingular go back to the way of AT&T, which what made them such a great service. I remember getting extra minutes or other service getting thrown on when ever I called customer service, and with out asking. I actually got the feeling they wanted to keep me as a customer, much like Verizon has been to me for the past year and some change. If they do, it will make it hard for me to stay with Verizon, but until then...
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I was excited to hear that AT&T was going to be obtaining Cingular when I first heard about it. AT&T was by the best cellular service in the Twin Cities when it was AT&T. The switch over to what I like to call Crapular was anything but pleasant.
As soon as the switch happened during that faithful October, the service went to hell in a hand basket for both my girlfriend at the time and me. We could no longer get service in our apartment, which before we had full strength. Dropped calls left and right and just over all horrible reception. Customer service couldn't do anything, nor did I get the feel that they even cared, like they were just reading off a bland script. Claiming nothing has changed, but as they put it, "a lot of people have been having problems." You'd think if a lot of people were having problems, they would acknowledge it and fix it? Apparently not, they wouldn't even give me a deal to switch over, which I was more than willing to do to try to fix the problem. Something my counter-part had done, and it fixed nothing, but I had high hopes.
Eventually we dropped Crapular like a bad habit for Verizon, which I couldn't be happier with. I was actually able to get service every where, rarely do I get dropped calls and my experience with their customer service has been 10 fold better. They actually are willing to work with you.
I would like to see Cingular go back to the way of AT&T, which what made them such a great service. I remember getting extra minutes or other service getting thrown on when ever I called customer service, and with out asking. I actually got the feeling they wanted to keep me as a customer, much like Verizon has been to me for the past year and some change. If they do, it will make it hard for me to stay with Verizon, but until then...