The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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Why can't Moto shake that ugly hinge on the KRZR? I kind of liked it until I flipped it open, and then I had more of a "I want to throw up on it" reaction than a "I want to buy it" one.
Who knows.
-Josiah