http://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/ Engadget Mobile Comments for Cingular charges retiree $31,000 for calls he didn't make http://mobile.engadget.com/media/feedlogo.gif http://mobile.engadget.com en-us Copyright 2009 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/http://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/Feb 22nd 2007 4:08PMhttp://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/http://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/Jan 29th 2007 10:08AMhttp://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/http://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/~JMD]]>Jan 29th 2007 10:55AMhttp://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/http://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/Jan 29th 2007 11:06AMhttp://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/http://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/
It would seem Cingular's fraud department needs to be better educated regarding methods for fraud being committed against the customer, not just the customer committing fraud against the company.]]>Jan 29th 2007 2:40PMhttp://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/http://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/Jan 29th 2007 4:06PMhttp://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/http://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/
i don't understand how this could have escalated like this without someone getting involved, and showing him the CDRs which prove (or disprove) the calls came from his phone and his house.

this lack of effort really disappoints me, and defintely violates 3 of the 5 Customer Rules. ]]>Jan 29th 2007 8:04PMhttp://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/http://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/
so it might not be a cingular code defect or fraud issue specifically. oh yeah, the carrier still has to pay the roamer clearinghouse (something - perhaps not always the full amount) if it's fraud or not. that's why they get touchy about such things.
]]>Jan 29th 2007 8:24PMhttp://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/http://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/
It took many many months to get a credit for the money that I had paid (I had left on auto-withdrawl, so I had no choice). Eventually I got it, but only after hours of the most frustrating customer service I have ever experienced.

I am back on VZW and while they aren't my favorite company in the world, they are a head and shoulders above Cingluar. Oh, and the call quality is better too.]]>Jan 30th 2007 7:24PMhttp://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/http://mobile.engadget.com/2007/01/29/cingular-charges-retiree-31-000-for-calls-he-didnt-make/Jan 30th 2007 11:50PM