My sister and her husband had a very similar experience, where someone in Michigan was making calls out of the country using her phone number. In her case, they had only racked up $300 or so in extra charges before she caught on, then Cingular started trying to collect. Their fraud department refused to accept that the phone had somehow been cloned, also saying that it was impossible for her to have NOT made these calls. After some argument, Cingular waived the charges for that month, but she wound up leaving them and having to pay the early termination fee. They never admitted that they were wrong though.
It would seem Cingular's fraud department needs to be better educated regarding methods for fraud being committed against the customer, not just the customer committing fraud against the company.
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My sister and her husband had a very similar experience, where someone in Michigan was making calls out of the country using her phone number. In her case, they had only racked up $300 or so in extra charges before she caught on, then Cingular started trying to collect. Their fraud department refused to accept that the phone had somehow been cloned, also saying that it was impossible for her to have NOT made these calls. After some argument, Cingular waived the charges for that month, but she wound up leaving them and having to pay the early termination fee. They never admitted that they were wrong though.
It would seem Cingular's fraud department needs to be better educated regarding methods for fraud being committed against the customer, not just the customer committing fraud against the company.