"Satisfied" iPhone 3GS owners
Of 200 iPhone 3GS users polled in August, 2009, 99 percent termed themselves "satisfied," with 82 percent saying they were "very satisfied."
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As much as we all want to hate on the man, carriers have to charge you for *something*. The only reason they base their pricing on how many voice minutes you use is because it's an easy way to quantify things. Tying up their customer service agents all the time costs them way more money than sending a few thousand text messages. But, if they charged you based on how often you called customer service, people would freak out.
Carriers need to (and eventually will) change their pricing structure. A pay-by-the-byte system is the only logical choice. Once they completely retool their business model to adjust for this, they'll have significantly less concern over what you're actually doing with those bytes.