The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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Actually, I downloaded it and submitted the news at 8:30 AM/ET.
It is important to note that the download link is for a ROM slightly older than the one displayed in the picture (seen here and on HTC's web site); 2.15.502.1 with a date of 03/29/2007.