The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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The Blackjack vs. The Ocean? Well, the Ocean has a bigger keyboard, GPS with Google Maps, better camera, support for every IM service built in, doesn't have Windows Mobile (yaay) and has some neat browser tricks. The Blackjack is smaller, lighter, multitasks better, can read Office docs (that may come to the Ocean) and supports user installed apps. Your milage may vary. The Blackjack seems like a pretty nice phone, but I like that Helio offers 500 anytime minutes, free weekends and unlimited data and messaging for $65. Much cheaper than AT&T.