The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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I've never found external antennas mean better reception -- and on flip phones I find it makes it worse when the antenna is mounted on the hinge like this one. Your hand covers it up when holding the phone to you head, killing the 1900Mhz signal. The RAZR style built in antenna at the bottom works so well because you hand is no where near it when holding the phone up to your head.
(And I must say my RAZR V3xx has amazing reception -- one of the best phones I've used. Much better than a Blackjack -- which isn't too bad.)