Great. AT&T can waste more branding money on marketing, while it still fails to offer consistent (or differentiated) services...well, they are certainly differentiating their services by providing bad customer experiences, at least by my official research methodology of, er, my own experience. I've written a bit about AT&T's branding woes at Dim Bulb, http://dimbulb.typepad.com, if you'd care to check it out. Thanks!
“There's a certain feeling of wading through water with this phone, as every time we went exploring the menus, we were met with a delay long enough to make us doubt our keystrokes registered.”
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Great. AT&T can waste more branding money on marketing, while it still fails to offer consistent (or differentiated) services...well, they are certainly differentiating their services by providing bad customer experiences, at least by my official research methodology of, er, my own experience. I've written a bit about AT&T's branding woes at Dim Bulb, http://dimbulb.typepad.com, if you'd care to check it out. Thanks!