HTC opens 'HTC Care' customer service center in Taiwan

While AT&T went and hired an extra 2,000 or so customer care representatives in preparation for the iPhone launch and Sprint gave its CSRs a rest by nixing some 1,200 customers, HTC is hoping that a new support facility in Taipei will boost awareness and trust in the brand. Reportedly, the center will provide customers in Taiwan with a comprehensive range of services including "personalized consultations on new and existing HTC products, warranty repairs, and other valuable after-sales support." Notably, the HTC Care facility promises "speedy turn-around times" for all items sent in for repair, and unlike Apple's $29 rental fee, HTC customers can look forward to a free loaner should their handset fall ill. Click on through for more snapshots of the sparklin' facility.

[wako Posted Jul 11th 2007 2:46PM]

Where in Taiwan? i want to go visit this place next time I go back to Taiwan!

[keithwwalker Posted Jul 11th 2007 8:08PM]

Click on the 'read' link and you will get the full press release info:

The address for HTC Care is No.116, Sec. 2, Zhongxiao E. Rd., Taipei. (Tel: [phone]). It is conveniently located near the Guanghua Bazaar and Zhongxiao Xinsheng Station「Exit 2: Zhongxiao Park」. The service hours are Monday to Friday from 11:00am to 7:30pm

[(Unverified) Posted Jul 11th 2007 10:22PM]

This service center isn't new: it was, until HTC took over Dopod recently, the Dopod service center. I was there a few months ago and I was there yesterday and all that changed is the color of the trimming. Even the display cases are the same.

But still, it's nice to see HTC getting more serious about its branding.