The percentage of electronics at the end of their lives which were recycled.
The EPA found that the percentage remained consistent from 1999-2005. Even as recycling rates went up, the amount of electronics reaching end of life outpaced the increase, leaving the figure static. (source: EPA, July 2008)
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Im as big of an Apple Fan as the next guy. But they really shouldnt charge you for a loaner.. If you need a loaner its probaly Apples fault this early on. I understand maybe a year or two when the battery is bad and you need a loaner but not now.
I was in my local Apple store last week and there was a girl with an iPhone at the support ( genious bar ) area. My girlfriend asked the girl how do you like your phone.
She said. I HATE IT. 4 trips here now it doesnt unlock $30 in loaner fees everytime etc.
So I hope Apple steps up to the plate. There should definatly be user replaceable batterys.