Let the hive mind of Engadget get that for you.
"I just switched to Sprint from Verizon about three months ago for the Pre. Then I went for the Hero about a week ago. Now, I miss my hardware keyboard and am thinking about switching to the Moment. I am still able to switch back to Verizon if I want and get the Droid when it arrives. Should I just trade up to the Moment when it comes out, see if I like it, and if not switch to the Droid? Or something else entirely? Help!"
Anyone ever see the Samsung phone from Sprint that has a screen on both sides? No user replaceable battery there, and no one seems to have any beef with that. And does Samsung even offer a replacement program? Not that I've seen. So, you now need to get a whole phone, whereas Apple will replace your battery.
That's true. The problem is that Samsung phone is a hunk of junk, and the iPhone is supposed to be a huge evolution in phones. It's not that Apple does things worse than anyone, it's just that the way they market their products people expect more from Apple.
I personally think adding free loaners into the Applecare cost clears most of this up, but I don't get to make decisions.