http://mobile.engadget.com/2007/08/22/atandt-to-subscribers-less-detail-we-promise/ Engadget Mobile Comments for AT&T to subscribers: less detail, we promise http://mobile.engadget.com/media/feedlogo.gif http://mobile.engadget.com en-us Copyright 2009 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://mobile.engadget.com/2007/08/22/atandt-to-subscribers-less-detail-we-promise/http://mobile.engadget.com/2007/08/22/atandt-to-subscribers-less-detail-we-promise/Aug 22nd 2007 7:45PMhttp://mobile.engadget.com/2007/08/22/atandt-to-subscribers-less-detail-we-promise/http://mobile.engadget.com/2007/08/22/atandt-to-subscribers-less-detail-we-promise/
The problem is that they are sending details of every single data transaction -- on an all-you-can eat plan if you have detailed billing.

What they are doing is switching users OFF detailed billing, and in fact CHARGING you for detailed billing.

Why is that an issue? I've had cingular since they bough AT&T Wireless. I've had to call in about 20 times about billing errors -- without detailed billing I would never have spotted those problems. Sometimes they are minor -- $9 -- and sometimes they are major -- over $450.

All AT&T needs to do is STOP sending details of data transaction, since outside of overseas calls those are NOT the ones causing problems. This is NOT what they annouced.


(To their credit, they remedied all the billing erros except one, and they gave me a service credit on that one. Still painful for all the hours of waiting on the phone....)]]>Aug 23rd 2007 12:10PMhttp://mobile.engadget.com/2007/08/22/atandt-to-subscribers-less-detail-we-promise/http://mobile.engadget.com/2007/08/22/atandt-to-subscribers-less-detail-we-promise/
Seriously, it's almost 2008. The jack-asses complaining about this should have switched to paperless billing when they offered it 2yrs ago.

These are probably the same people who would complain about free food...]]>Aug 23rd 2007 2:34PM