The problem is that they are sending details of every single data transaction -- on an all-you-can eat plan if you have detailed billing.
What they are doing is switching users OFF detailed billing, and in fact CHARGING you for detailed billing.
Why is that an issue? I've had cingular since they bough AT&T Wireless. I've had to call in about 20 times about billing errors -- without detailed billing I would never have spotted those problems. Sometimes they are minor -- $9 -- and sometimes they are major -- over $450.
All AT&T needs to do is STOP sending details of data transaction, since outside of overseas calls those are NOT the ones causing problems. This is NOT what they annouced.
(To their credit, they remedied all the billing erros except one, and they gave me a service credit on that one. Still painful for all the hours of waiting on the phone....)
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Umm, what AT&T annouced is not an improvement.
The problem is that they are sending details of every single data transaction -- on an all-you-can eat plan if you have detailed billing.
What they are doing is switching users OFF detailed billing, and in fact CHARGING you for detailed billing.
Why is that an issue? I've had cingular since they bough AT&T Wireless. I've had to call in about 20 times about billing errors -- without detailed billing I would never have spotted those problems. Sometimes they are minor -- $9 -- and sometimes they are major -- over $450.
All AT&T needs to do is STOP sending details of data transaction, since outside of overseas calls those are NOT the ones causing problems. This is NOT what they annouced.
(To their credit, they remedied all the billing erros except one, and they gave me a service credit on that one. Still painful for all the hours of waiting on the phone....)