The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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You may think Verizon has the fewest dropped calls based on the advertising "can you hear me now" funny no one responds to his question! Seriously, his personal PCS phone is Sprint...not Verizon. Go figure!