The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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Verizon has great customer service but can't seem to get their service offerings right. The features are restricted on the phones, i.e Bluetooth as well as music playing flexibility on formats plus the necessity of using VCast for a video service.
Even as we speak they are fighting to prevent open standards phones from ever being offered. They don't want you to buy a phone anywhere and then be able to take it anywhere you want and buy service and minutes. This is coming out out the bandwidth application by Google for auctioned airwaves. The USA has the poorest service of the First World nations because of this type of behavior.