Palm Centro review
By Joshua Topolsky 
posted Oct 13th 2007 11:49PM
posted Oct 13th 2007 11:49PM
After seeing scores of "leaked" photos of the Centro, and hearing enough internet chatter about the device to make your brain vibrate like a tightly-wound piano string, actually getting our hands on the phone was honestly a bit of a surprise, both bad and good. We're going to break it down piece by piece and hopefully give you a rounded impression of the smartphone crown-chaser (or at least princess-in-waiting).
The design
First off, let's get a few basics out of the way. Yes, the phone is considerably smaller than past Treo devices. Having used a 650, 680, and 750, we can honestly say there is a massive difference between holding this phone in your hands and holding any other Palm device. Is this a good thing? For the most part, yes, though there are drawbacks to its diminutive size, which we'll get to in a moment. But for now, let's talk aesthetics.
The Centro has a rounded, symmetrical design that works without being especially fussy or impressive. We would have liked to see Palm put the real estate to better use with a larger screen and less plastic, but this is certainly a step in the right direction for the company... though a few more steps would have gone a long way.
The major difference beyond the overall width and length is the thickness. The phone is thin, though not as lean as the BlackJack, Q, iPhone, or Pearl (which it most closely relates to in terms of size). No, the fact is this: amongst all of these phones, the Centro is still the fattest, though we couldn't tell you why.
The phone comes in two glossy colors, a cherry red and metallic black (it's actually got silver flecks in it). They're attractive enough, but we continue to take fault with Palm over the gray stripe -- it makes the phone look like a Sony Ericsson from 1999 2001, and serves no purpose as far as we can tell. When Helio designed the Ocean, they used a silver line splitting the sides to create a slimming effect, and if we didn't know better, we'd say that's the impetus for this out-of-place touch.
The screen is a miniature 2-inches, though it looks fantastic at its 320 x 320 resolution and fairly high pixel density. It's impressive for its size, and certainly easy on your eyeballs. We'd again like to congratulate Palm on overcoming the 2-pixel white border surrounding the screen which has plagued the company's devices for as long as we can remember. Kudos.
We know the keyboard is on your mind, so here's the deal: it isn't that great, but it isn't a deal breaker. The phone is designed with the youth market (and women, from what we can tell) in mind, and if that's the case, they should be happy with the full QWERTY of the Centro. The jelly-ish buttons aren't exactly a joyride for us to press, though we've got massive, bear-like claws. The keyboard works; certainly better than T9, and definitely better than no keyboard at all. Still, you'll find yourself backtracking plenty when your nail hits a key next to the letter you meant to press.
The buttons on the "gray stripe" are more standard Treo fare, though their tactile feel on this phone is nonexistent, and we found ourselves re-pressing them constantly. They're too flush, and frankly too big for the purpose they serve. The 4-way rocker is good, however, and should be plenty responsive for anything you'll need it for. This is a good time to nitpick Palm on a design change they made a while back that really rears its ugly head here -- the movement of the "menu" button to the lower right hand corner of the keyboard. Sorry guys, you have to get to drop-down menus too often for it to be relegated to this useless and hard-to-reach corner. Fix please.
Another flaw which Palm's designers don't seem to get is the sunken screen. Look, do you even use your devices? It's a nerve-rattling pain to try and tap the sides of the touchscreen when you've got it buried seemingly four-inches-deep in the phone. The screen needs to be flush with the surface, or near-to -- this is a maddening and obvious problem which the Centro does nothing to correct. In fact, it seems to be amplified here.
Other than that there are no design surprises. All of the side buttons, sound on / off switch, awkward HotSync port, and 2.5mm headphone jack are in exactly the same place as every other Treo.
The OS
You'd think there wasn't much to say here that hasn't already been said, and you would be mostly correct. We won't bore you by detailing our complaints about Palm's aging (aged, rather) OS, but we will point out a few items of interest.
Firstly, this reviewer, having switched to the 750 and its Windows Mobile interface, had quite a shock returning to the Palm OS. We forgot how fast and responsive it can be, and it was a reminder of why we liked Palm to begin with. We know that WM has a lot more bells and whistles, Symbian is kept current, and the iPhone's OS X iteration is fancy as all get-out, but Palm still shines in a lot of ways. The system is fast, has very low loading times for applications, and makes getting most tasks done crushingly simple.
Of course, you know the trade-offs. This is not current software, and it shows. Palm has gone to the trouble of updating the look and functionality of some apps, like the camera and PTunes, yet most remain staid and ancient in appearance. We don't get it -- why not just give the OS a paint job if you can't rebuild it? Our minds are still boggled by the fact that Palm can't even fix the anti-aliasing on highlighted icons. Call us Ed, we know anxious teenagers just dying to skin your UI.
The company has added a few new apps as they've gone along, bundling the aforementioned PTunes, plus Google Maps, as well as a new IM app, On Demand (a kind of one-stop portal), and of course Sprint TV.
Speaking of, Sprint TV is a nice addition, giving you a pretty wide range of channels to view, with solid EV-DO connections -- though the resolution leaves something to be desired.
The IM app is also a plus, with a simple and straightforward interface that doesn't require much time to get comfortable with.
They also include DataViz's DocumentsToGo, a PDF / Word / Excel editor, but you're still stuck with Blazer for web duties, and the rest of Palm's vintage fare for general tasks. It works... but, bleh.
The phone
What can we say? The phone is good, and the sound quality is solid. Palm equipped the Centro with a nice loud earpiece and speaker, and both do their job admirably. One problem of note is that if you lay this phone on its back during a speakerphone call, you lose about 50-percent of your sound. The effect is almost akin to sweeping a resonant filter down on the signal, like the "underwater" effect you hear in your favorite rave anthems. Point being: keep it on its face (hey, you won't have to worry about scratching that screen!).
The 1.3-megapixel camera is nothing to write home about -- in fact, it's terrifically mediocre. The performance on the camera and camcorder apps is also sluggish to the point of annoyance, but we've learned to not expect too much in this department.
Little details -- like the prompt to add a number you've dialed that isn't stored in your contacts, and the "avoid with SMS" feature for incoming calls -- are Palm hallmarks that still feel plenty helpful.
Wrap-up
The real selling point on this device for a lot of people has been its much-touted $99 price point. Of course, you have to keep in mind that the figure takes into account an "instant discount, mail-in rebate, and qualifying two-year Sprint service agreement." Which means the phone isn't nearly as cheap as it sounds. That said, the fact the offer is on the table is a great move for Palm, and should help push a lot of these out the door.
It would be easy to love this phone, but there are too many minor hang-ups that contribute to an overwhelming sense of letdown. Nostalgic affection aside, it doesn't feel like Palm is taking advantage of the opportunities it has right now. Things like its complicated syncing process (particularly with Macs) don't jive with Palm's bid for the "youth market," who undoubtedly are interested in iTunes-like simplicity
Still, brainy teens, casual tinkerers, and young technophiles of all suits will probably be stoked on the wide variety of options for the money. Power users, early adopters, and those seriously jaded by Palm's inability to really deliver something new might want to look elsewhere.
You forgot to villify them for putting Bluetooth 1.2 in 2007 PDA phone!
I just wanted to say good job on the honest review, but one thing I want to plead with Palm is that they not listen to your note about the sunken screen. This protects the screen as you note and also keeps from inadvertently answering calls while in the pocket. If the screen was flush I don't know how many calls I would have accepted on accident while walking or even sitting and reaching to see who was calling. There are very few times when I really need to reach the very corner with my thumb. The only thing I can think of is the little icon in the top left that informs you of email/missed calls, but that protrudes out far enough that it isn't an issue. With the new missing border it may be, however. That may have actually been their reasoning for the border in the first place.
On the other hand a return to form with melding the ambiguous green button with the phone app button would leave room for that pesky drop-down menu button at the top. I understand their reasoning for trying to put it at the bottom right for people using it one-handed with their right hands, but I find myself all too often needing to access it with my left and it is indeed a stretch. I can't say I really need that second shift button back, though, so feel free to just add the top one rather than move it completely. =)
I agree, the sunken screen prevents scratching and accidental presses on the touch screen.
Waiting for an unlocked GSM version....
OK, I thank you for the fair review. I know that has to be tough after reading your "open letter."
First, I have no problems with the sunken screen. I actually like that so it won't scratch when I would use the speaker phone.
Second, I definately like the new size.
But..... why the heck did they keep the menu button in the bottom right corner? Man, I hate that!
The price is a great selling feature, but Bluetooth 1.1? Come on! Palm, let's keep up with the times. The iPhone is the new benchmark for simplicity of use.
Just last month I sold my Treo 750W for a Blackberry Pearl. From what I see, this Centro will not make me leave my Blackberry Pearl at all, even thought it's very annoying to text message on it.
i have one of these... the sunken screen is a problem because the scroll bar is right next to it, and i often end up opening an app or some such when i just want to scroll down. my only other complaint is the stylus looks like it came in a happy meal. otherwise, i like it a lot, old interface and all(it works).
Use the rocker. I have yet to see scrolling where the rocker can't be used.
Great review but maybe too critical. This is by far the best Palm smartphone ever released. The form factor feels perfect in my hand and i prefer the slightly thicker/heaver Centro to the frail Pearl. And the screen is bright and crisp.
My only criticism so far is that the battery cover is very difficult to get on and off.
I don't miss my Treo 700p one bit!
What I dont see mentioned is the ridiculous battery time if you use anything other than the phone itself. I am nw to palm, the Centro being my first. Is there just no extending of it?