http://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/ Engadget Mobile Comments for Verizon, T-Mobile take top honors in latest J.D. Power survey http://mobile.engadget.com/media/feedlogo.gif http://mobile.engadget.com en-us Copyright 2009 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/http://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/Nov 11th 2007 12:04AMhttp://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/http://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/
Let's be honest, guys. T-Mobile isn't really outstanding in the phone department. Besides the ubiquitous SideKick, their inventory is completely lackluster (okay, the Shadow has some potential).

TMO, I used to love you guys, what happened?]]>Nov 11th 2007 12:10AMhttp://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/http://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/
JAmerican]]>Nov 11th 2007 3:51AMhttp://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/http://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/that and having the best handsets]]>Nov 11th 2007 12:11AMhttp://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/http://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/Nov 11th 2007 12:37AMhttp://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/http://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/
cool, i guess?]]>Nov 11th 2007 1:01AMhttp://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/http://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/Nov 11th 2007 1:34PMhttp://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/http://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/
What the hell type of math is that?]]>Nov 11th 2007 3:49PMhttp://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/http://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/
There is really nothing special about the math. Maybe it is just our way of thinking about it, but 726 divided by 1000 ("out of") is .726 and to convert it to a percentage you just "move the decimal place" by multipling it by 100.]]>Nov 11th 2007 4:10PMhttp://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/http://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/Nov 11th 2007 11:06PMhttp://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/http://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/Nov 12th 2007 1:20AMhttp://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/http://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/
Not me...a former Sprint customer.]]>Nov 12th 2007 8:12AMhttp://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/http://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/
"Dont be happy motherf@ckers, you won by default"]]>Nov 12th 2007 2:18PMhttp://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/http://mobile.engadget.com/2007/11/10/verizon-t-mobile-take-top-honors-in-latest-j-d-power-survey/http://www.mobileburn.com/news.jsp?Id=3314 ) which was general customer satisfaction.

MobileBurn says this survey's four leading factors were:
* Sales staff
* Store display
* Store facility
* Price/promotion

Contrast that with the spring survey's six leading factors of, "all performance and reliability, brand image, cost of service, service plan options, billing, and customer service."

Personally, I spend almost no time in phone carrier's retail stores, since they usually cannot solve the problem I need. I'd weight the customer service of my carrier much higher than its store displays.]]>Nov 13th 2007 12:50PM