Virgin Mobile deploys automated phone activation
By Chris Ziegler 
posted Dec 11th 2007 9:43PM
posted Dec 11th 2007 9:43PM
Who wants to talk to customer service if they don't have to? Lucky Virgin Mobile customers (and soon-to-be customers) just got a free pass to spend a little less time on the horn with company reps thanks to the MVNO's deployment of Telespree's over-the-air provisioning wizardry. Apparently, the entire process now requires zero human intervention from beginning to end for both new customers and upgrades alike. Kinda ironic that we're buying a phone to talk to others and we no longer have to talk to others, isn't it?
Not really ironic. A lot of people (at least those under 30) are using their phones mostly for the text messaging ability just so they can avoid human confrontation. Not to mention caller-id, which lets us pick and choose who we want to talk to.
Heya (a Polish MVNO) had this years ago.
i got my blackjack like a year ago online with at&t. placed the order, "listened" to some recording regarding the contract and that's it. no pesky humans there either. soooooo maybe the headline should be, "Virgin Mobile deploys automated phone activation...finally"