The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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It looks a lot like the phone used in Alicia Keys' "Like You'll Never See Me Again" video. Check it out at 1:50. Link: http://www.youtube.com/watch?v=4y_YLaEAjUg
That's cause that's the N81 in the video.
http://thenokiablog.com/2007/12/08/sighting-nokia-n81-in-alicia-keys-like-youll-never-see-me-again-music-video/