I'm a nextel/sprint customer, and was out of contract, was about to leave b/c of crappy reception, frustating walkietalkie, etc.
I tried the LG rumor on the sero plan, and absolutely love it. The call quality was better than Verison. BUT... make no mistake, w/o the plan I was gone, and even then, I spent "quality" time with cust.service. No problem, I have learn to lower my expectations with Sprint.
And to tell the truth, the other cell companies aren't a bag of flowers either, just Sprint was so bad.
Unfortunately my eyes are bad and my fingers are big, so I want to get the HTC Mogel, but I'm saying to my self, do I really want to go through the hassle. The answer is yes, I'll try it one more time, because I am realistic about Sprint.
This is NOT a complete dump on Sprint's cust. service, because they were really trying hard to help me. One call took about 30mins, but the rep. stayed with me, every 2 minutes would considerately, apologetically (almost sympathetically) would let me know that they were "working" on my problem. A for attitude.
That is something ADAM and DAVIDR and SOME others at Sprint just don't get!
And guys, don't take ALL your frustrations out on the lowly rep (no matter what country they are from).
Sprints departments are TOTALLY DISCONNECTED FROM EACH OTHER!!!! Even though they all have access to your info. You have to give your name and password abot 20 times to each NEW rep. COME ON!
Activation, billing, return/refunds don't have a clue or need top secret clearence to refund $10.
Their business system is very complicated, and I KNOW THAT THE ONES WORKING ON COMMISSION TO SELL THE PHONES/SERVICE INTENTIONALLY MISLEAD OR DON'T TELL THE WHOLE THING KNOWING THAT ONCE THE SALE IS MADE ITS SOMEONE ELSES PROBLEM!
Sorry for being long winded, but maybe it will help someone in there decision on Sprint, but 635,000 to leave in one quarter? COME ON SPRINT! It's your business plan/approach/SYSTEM thats KILLING YOU!
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I'm a nextel/sprint customer, and was out of contract, was about to leave b/c of crappy reception, frustating walkietalkie, etc.
I tried the LG rumor on the sero plan, and absolutely love it. The call quality was better than Verison. BUT... make no mistake, w/o the plan I was gone, and even then, I spent "quality" time with cust.service. No problem, I have learn to lower my expectations with Sprint.
And to tell the truth, the other cell companies aren't a bag of flowers either, just Sprint was so bad.
Unfortunately my eyes are bad and my fingers are big, so I want to get the HTC Mogel, but I'm saying to my self, do I really want to go through the hassle. The answer is yes, I'll try it one more time, because I am realistic about Sprint.
This is NOT a complete dump on Sprint's cust. service, because they were really trying hard to help me. One call took about 30mins, but the rep. stayed with me, every 2 minutes would considerately, apologetically (almost sympathetically) would let me know that they were "working" on my problem. A for attitude.
That is something ADAM and DAVIDR and SOME others at Sprint just don't get!
And guys, don't take ALL your frustrations out on the lowly rep (no matter what country they are from).
Sprints departments are TOTALLY DISCONNECTED FROM EACH OTHER!!!! Even though they all have access to your info. You have to give your name and password abot 20 times to each NEW rep.
COME ON!
Activation, billing, return/refunds don't have a clue or need top secret clearence to refund $10.
Their business system is very complicated, and I KNOW THAT THE ONES WORKING ON COMMISSION TO SELL THE PHONES/SERVICE INTENTIONALLY MISLEAD OR DON'T TELL THE WHOLE THING KNOWING THAT ONCE THE SALE IS MADE ITS SOMEONE ELSES PROBLEM!
Sorry for being long winded, but maybe it will help someone in there decision on Sprint, but 635,000 to leave in one quarter? COME ON SPRINT! It's your business plan/approach/SYSTEM thats KILLING YOU!