What this company needs to do is improve its customer service! I have had Sprint for almost two years - as soon as my contract expires I'll be jumping ship. I like the good call quality and fast and cheap evdo mobile web, but I cringe every time I have to talk to their customer service. From thirty plus minute hold times to getting customer service people I have a hard time communicating with, to being told a different story by several different Sprint employees. My main gripe is this; when I bought my current phone (moto Q) I was told it had GPS built in...I had not read this, but was excited to discover that Sprint Navigation was among the options I could select...As you may have guessed, no navigation through Sprint at all, I had to buy a BT GPS and get service through Telenav (excellent service though)...But, the experience left me hungry for a phone with built in GPS. When the new Centro came out, I checked on line and several reviews said it had built in GPS, then I checked the Sprint web site and sure enough I could purchase the phone and add Sprint Navigation as an option! I was a little nervous though, considering what happened the last time, so I went to a Sprint store to discover the truth for myself - NO NAVIGATION!!! It left me wondering if it is a scam they pull or if they just really have no clue; I have come to believe the latter is true. Long story short, they may count on losing my business!
“You know what else is free? Syphilis. And like the S60 5th operating system it comes dressed in a beautiful package that drives you mad just as soon as you turn it on.”
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What this company needs to do is improve its customer service! I have had Sprint for almost two years - as soon as my contract expires I'll be jumping ship. I like the good call quality and fast and cheap evdo mobile web, but I cringe every time I have to talk to their customer service. From thirty plus minute hold times to getting customer service people I have a hard time communicating with, to being told a different story by several different Sprint employees. My main gripe is this; when I bought my current phone (moto Q) I was told it had GPS built in...I had not read this, but was excited to discover that Sprint Navigation was among the options I could select...As you may have guessed, no navigation through Sprint at all, I had to buy a BT GPS and get service through Telenav (excellent service though)...But, the experience left me hungry for a phone with built in GPS. When the new Centro came out, I checked on line and several reviews said it had built in GPS, then I checked the Sprint web site and sure enough I could purchase the phone and add Sprint Navigation as an option! I was a little nervous though, considering what happened the last time, so I went to a Sprint store to discover the truth for myself - NO NAVIGATION!!! It left me wondering if it is a scam they pull or if they just really have no clue; I have come to believe the latter is true. Long story short, they may count on losing my business!