I called AT&T and you can only do this at a store, it is not available online or by phone. Hope they finally got the word out to the store reps! I'm going to try tomorrow.
“The other one is a biggie, and it's something very noticeable in the videos: touch sensitivity is pretty bad. Using the virtual keyboard proved to be far too painful, and we're pretty sure it wasn't multitouch-friendly.”
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I called AT&T and you can only do this at a store, it is not available online or by phone. Hope they finally got the word out to the store reps! I'm going to try tomorrow.