The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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Yeah, uninspiring stuff from Palm but if it shifts enough units to keep them going and fund development of the new Garnet-replacement devices (and those are as good as they have the potential for them to be) then I won't begrudge them shipping this sort of bog-standard gear.