when i was still working at ATT it was ridiculous how many people came in with these charges. At my store we would look to see if they came in previously with the same issue, if so they it was their fault and the charges were valid... but usually it was their first time and we would credit the charges back (1 time courtesy credit) and if we were slow help unsubscribe them.
the worst part of the whole thing was that as soon ans the charges appeared on the bill these fly by night companies already got their money, and the courtesy credit came out of ATT's pocket
also just before i left ATT implemented some parental controls that allows them to assign a PIN to the account, and the PIN is required if there is to be any charge to the account.
At the very least ATT should have a process that a vendor has to get approved before it can place charges onto someones bill
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when i was still working at ATT it was ridiculous how many people came in with these charges. At my store we would look to see if they came in previously with the same issue, if so they it was their fault and the charges were valid...
but usually it was their first time and we would credit the charges back (1 time courtesy credit) and if we were slow help unsubscribe them.
the worst part of the whole thing was that as soon ans the charges appeared on the bill these fly by night companies already got their money, and the courtesy credit came out of ATT's pocket
also just before i left ATT implemented some parental controls that allows them to assign a PIN to the account, and the PIN is required if there is to be any charge to the account.
At the very least ATT should have a process that a vendor has to get approved before it can place charges onto someones bill