Ohhhhh.... that's why Sprint's customer care is so bad. Those people are actually multitasking, transcribing a call on one line while they do their best to not resolve your problem on the other line.
It's not two separate lines, though. They're actually wearing stereo headphones. So they hear the call they have to transcribe in one ear, and they hear you calling to complain about their crappy service in their other ear.
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You guys realize that there is an actual person doing the transcription, don't you?
Ohhhhh.... that's why Sprint's customer care is so bad. Those people are actually multitasking, transcribing a call on one line while they do their best to not resolve your problem on the other line.
It's not two separate lines, though. They're actually wearing stereo headphones. So they hear the call they have to transcribe in one ear, and they hear you calling to complain about their crappy service in their other ear.