It's not two separate lines, though. They're actually wearing stereo headphones. So they hear the call they have to transcribe in one ear, and they hear you calling to complain about their crappy service in their other ear.
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It's not two separate lines, though. They're actually wearing stereo headphones. So they hear the call they have to transcribe in one ear, and they hear you calling to complain about their crappy service in their other ear.