The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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Yes the trend is, Microsoft cannot make mobile phones, they struggle with Operation systems, the only reason I choose Vista over Leopard is because I'm so used to it, but I might get both soon, but as for the iPhone, it has the best mobile software, but rubbish hardware. Next best mobile manufacturer, Software and Hardware based, is Nokia! Flash should be on phones. Its not vital but very necessary.