The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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That's a fine looking phone. But beauty's only skin deep & unless there are some serious radios (850, dual HSDPA, etc) beneath that "next top model" shell many folks won't take a second look.