The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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The same thing happens all the time here in southern Sweden. At my parents old house, my mom got better reception on danish Sonofon than on her native swedish Vodafone. So when she'd go into the basement, her phone would go roaming in Denmark, and stay roaming when she went upstairs.