The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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Palm does things more elegantly than WM. For example, you can just enter an appointment directly onto the line in your calendar and you're done. Try that in WM and you go into a big menu and have to navigate around several fields, then click OK. WM does more, but Palm does it right!
I've going to replace my Treo 600 soon. I've also got an AT&T Tilt, which is one of the most sophisticated WM devices out there, but the old Treo just works better for the things I really do with my PDA/smartphone.