The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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i think part of the reason is that apple is going after enterprise users with the next big update (push mail, exchange synching, enterprise class wifi and vpn, etc.), so the iphone is going to start getting compared a lot more to blackberrys and especially the bold in that respect.