well, i work for the old bby, and quite frankly we offer that service to people that ask us to pair it for them (which is quite a lot)... you forget that 99.9 percent of the people that shop at bby are not as tech savvy as the rest of us. Granted there are some that can handle it themselves, and we reserve the right to offer and they reserve the right to refuse. The whole point of that service is to get them in the hands of a knowledgeable associate who can give them an experience that they wouldn't get anywhere else...
if you go to circuit city and ask them to pair your bluetooth headset do you think that they would do anything?... no... they would send you to best buy like everyone else in my town does to answer peoples questions. because we are the only people who give 2 shits compared to our competition.
don't talk smack about a company that you know nothing about. they take care of people and their employees like most people wouldn't even imagine. the people that you hear on the net bashing bby that are ex-employees have no basis. its pure fallacy... people don't quit companies... they quit managers... and just like any other company, best buy has a few bad mangers. And we are currently working on finding them and promoting them to circuit city employee...
peace and love... talk to any full-time employee there and they will tell you how much their company loves them... until they screw bby over... then we weed out the bad just like everyone else.
i have worked for a lot of companies and best buy takes care of people more than you could ever know... most employees cringe when we hear the bad stories about some store in a po-dung town in the midwest, but the fact is that when you employ a hundred thousand people, some of them are bound to be tools... i apologize for them all... they don't represent the values that the rest of us try to uphold...
Thanks for insulting the midwest, really appreciate it :)
BBY just enjoys charging consumers for doing things that SHOULD be part of good customer service. I have yet to meet a store that sells BT (except BBY and Wal Mart) that won't pair it if you ask, such as RadioShack, carrier stores (AT&T, USCC, T-Mobile, etc), and even the electronics guys are Target. My point is keep defending them, they'll keep charging people for half-*** customer service until people just start leaving the big box retail system.
I'm gonna have to side with ravegrunt. Best Buy's customer service is lacking. It's sad that you have to pay them $10 for some kid to spend 30 sec pairing a phone to a BT headset. When you go to a store and pay something like a 40% markup on a $50-80 headset, that should come at no extra cost.
How much does Geek Squad charge to remove spyware again?
There's really no excuse to be gouging customers just because they're not tech savvy.
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well, i work for the old bby, and quite frankly we offer that service to people that ask us to pair it for them (which is quite a lot)... you forget that 99.9 percent of the people that shop at bby are not as tech savvy as the rest of us. Granted there are some that can handle it themselves, and we reserve the right to offer and they reserve the right to refuse. The whole point of that service is to get them in the hands of a knowledgeable associate who can give them an experience that they wouldn't get anywhere else...
if you go to circuit city and ask them to pair your bluetooth headset do you think that they would do anything?... no... they would send you to best buy like everyone else in my town does to answer peoples questions. because we are the only people who give 2 shits compared to our competition.
don't talk smack about a company that you know nothing about. they take care of people and their employees like most people wouldn't even imagine. the people that you hear on the net bashing bby that are ex-employees have no basis. its pure fallacy... people don't quit companies... they quit managers... and just like any other company, best buy has a few bad mangers. And we are currently working on finding them and promoting them to circuit city employee...
peace and love... talk to any full-time employee there and they will tell you how much their company loves them... until they screw bby over... then we weed out the bad just like everyone else.
i have worked for a lot of companies and best buy takes care of people more than you could ever know... most employees cringe when we hear the bad stories about some store in a po-dung town in the midwest, but the fact is that when you employ a hundred thousand people, some of them are bound to be tools... i apologize for them all... they don't represent the values that the rest of us try to uphold...
Thanks for insulting the midwest, really appreciate it :)
BBY just enjoys charging consumers for doing things that SHOULD be part of good customer service. I have yet to meet a store that sells BT (except BBY and Wal Mart) that won't pair it if you ask, such as RadioShack, carrier stores (AT&T, USCC, T-Mobile, etc), and even the electronics guys are Target. My point is keep defending them, they'll keep charging people for half-*** customer service until people just start leaving the big box retail system.
Somebody has gotten into the Kool-Aid again...
I'm gonna have to side with ravegrunt. Best Buy's customer service is lacking. It's sad that you have to pay them $10 for some kid to spend 30 sec pairing a phone to a BT headset. When you go to a store and pay something like a 40% markup on a $50-80 headset, that should come at no extra cost.
How much does Geek Squad charge to remove spyware again?
There's really no excuse to be gouging customers just because they're not tech savvy.