No matter what Virgin Mobile does with Helio, there problem is keeping customer, and when you don't have customer service, or even try to have a relationship with your customers unless it's taking their money, you're not going to keep too many customers, I had their service and it looked promising not to have a stupid contract, I'm willing to pay more for a phone that's not subsidized, so that I don't have to have a contract.
The big thing in the sales and retention of customers is CRM customer relationship management something Virgin Mobile is lacking, hence the inability to keep customers. They have that automated customer service representative which spends most of your time trying to steer you toward signing up for service or services offered, or trying to get you to add money to your account, actually speaking to a Live Adviser as they call it is an arduous task at best, I think it's done to discourage people from getting credits for services charged that you have never used or have.
The Helio customer will bolt when their contracts are up.
They pretty much deserve to disappear like all the other MVNO's.
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No matter what Virgin Mobile does with Helio, there problem is keeping customer, and when you don't have customer service, or even try to have a relationship with your customers unless it's taking their money, you're not going to keep too many customers, I had their service and it looked promising not to have a stupid contract, I'm willing to pay more for a phone that's not subsidized, so that I don't have to have a contract.
The big thing in the sales and retention of customers is CRM customer relationship management something Virgin Mobile is lacking, hence the inability to keep customers. They have that automated customer service representative which spends most of your time trying to steer you toward signing up for service or services offered, or trying to get you to add money to your account, actually speaking to a Live Adviser as they call it is an arduous task at best, I think it's done to discourage people from getting credits for services charged that you have never used or have.
The Helio customer will bolt when their contracts are up.
They pretty much deserve to disappear like all the other MVNO's.