The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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Whethere you like/dislike HTC, you have to at least give them props for 1) creating unique designs, 2) making Windows Mobile a viable platform, and 3) getting something out that is dinstinctively different from past Palm designs...