Finally, a service provider that is considering the "service" aspect of their customer relationship. I have suffered outrageous data and roaming charges, which my company generously has paid. But, this approach by Rogers is much more suitable. Please let me know when I'm reaching my limits, cap my liability if I exceed them and it's fair to interrupt my service if the overage is egregious. Helping customers find a suitable plan, but making allowances for the occasional change is just good customer service.
“The HD2 is a magnificent monster. It is a hulking, intimidating, massive slab of a gadget. If you think the device looks big in photos, it's nothing compared to how it seems up close.”
Now that we've thrown 'em off the trail, use the form below to get in touch with the people at Engadget. Please fill in all of the required fields because they're required.
Finally, a service provider that is considering the "service" aspect of their customer relationship. I have suffered outrageous data and roaming charges, which my company generously has paid. But, this approach by Rogers is much more suitable. Please let me know when I'm reaching my limits, cap my liability if I exceed them and it's fair to interrupt my service if the overage is egregious. Helping customers find a suitable plan, but making allowances for the occasional change is just good customer service.