Damn it, that's not even a joke, that's probably the truth. Get rid of 1 million customers and you'll get less stressed out (read: nicer) CSRs and of course a lower wait time. Here I thought Sprint might have done something pro-active :(
Give it a rest, that's the problem with some people, they can never give credit where credit is due, they have spent millions on improving customer care and it has improved significantly!!!!
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Heh... the only reason this improvement happened is because they haven't laid off CS reps as fast as they've lost subscribers!
Damn it, that's not even a joke, that's probably the truth. Get rid of 1 million customers and you'll get less stressed out (read: nicer) CSRs and of course a lower wait time. Here I thought Sprint might have done something pro-active :(
Yeah that was my reaction as well. It's easy to get your call answered when you're the only subscriber left!
Give it a rest, that's the problem with some people, they can never give credit where credit is due, they have spent millions on improving customer care and it has improved significantly!!!!