I think part of it is that this sort of thing is expected from Verizon. Verizon has extremely good coverage, pretty decent support, and all-around doesn't have many problems (aside from an inability to keep a current smartphone lineup, something that they appear to be working on).
Sprint, on the other hand, was absolutely bombing in the CS department (and honestly everywhere else) before and is now doing a lot better.
“Microsoft's not promising the world with Windows Mobile 6.5, nor are they delivering it -- it's very much a stopgap, complete with duct tape, bubble gum, and Bondo.”
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I think part of it is that this sort of thing is expected from Verizon. Verizon has extremely good coverage, pretty decent support, and all-around doesn't have many problems (aside from an inability to keep a current smartphone lineup, something that they appear to be working on).
Sprint, on the other hand, was absolutely bombing in the CS department (and honestly everywhere else) before and is now doing a lot better.