The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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Bad decisions are made by management not the worker bees. I know first hand what it's like to held back by an old idiot over and over. You want to walk out the door but you have a family to take care of. If anything cut the pay of every manager 50% and see what happens.