The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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No. The _problem_ is your overblown knee-jerk reaction and misrepresentation of a blog post. Where you get your characterization of what was actually stated by Darren Murph was about as misaligned with reality as it gets. That's not opinion. That is objectivity.