I called at&t landline to set up internet and home phone about 3 years ago. I was told everything would run about $50 per mont, no problem. I get my 1st bill and it is almost $2000. I nearly had a heart attack. The reason, they attached someone elses cell phone bill to my account. The cell phone wasn't even in my name and it was for an area code almost 100 miles away from where I live. I called at&t landline and complain, they tried telling me it was mine but when I advised them that I had never even been to tulsa they agreed to remove the charges and to just pay my normal bill. The next months bill still had the cell phone charges plus a late fee and my normal bill. I called again and I was mad. I ranted and threatened to call the BBB they assured me that the charges would be removed and that they wold waive the late fee. Two weeks laer my service is shut off for non pay. I called again and screamed my head off about the issue. They restored my service and adv that I would not receive any further charges. The 3rd month I get my bill, the charges are still there for the cell phones and a late fee AND a reconnection fee. I'm at my breaking point. I called them and escalated to a manager. He tried to advise me that it was the wireless sides fault and I told him bull shit because I had already spoke to them. I told them that they had 5 days to fix it or I was going to another carrier. He assured me that it would be fixed and as a courtesy my entire bill would be credited so I wouldn't have to pay for the service. Four days later my service was suspended AGAIN. I called them up, I cussed I threatened, I pleaded with them to fix it. The answer I got was "well why don't you just pay the entire bill and once we get it fixed we will credit back the charges". I'm not stupid I asked if she thought I was cause I know damn well that I would never see my money again. I cancelled that day and moved to another carrier. I received my final bill and the cell phone charges were finally removed but I had a final bill of $278 because of late fees reconnection fees and monthly service, all of which was supposed to be adjusted by the manager. I called and complained and was told pay it or go to collections. It is still sitting on my credit because I refused to pay and they will never receive a dime.
“There's a certain feeling of wading through water with this phone, as every time we went exploring the menus, we were met with a delay long enough to make us doubt our keystrokes registered.”
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I called at&t landline to set up internet and home phone about 3 years ago. I was told everything would run about $50 per mont, no problem.
I get my 1st bill and it is almost $2000. I nearly had a heart attack. The reason, they attached someone elses cell phone bill to my account. The cell phone wasn't even in my name and it was for an area code almost 100 miles away from where I live. I called at&t landline and complain, they tried telling me it was mine but when I advised them that I had never even been to tulsa they agreed to remove the charges and to just pay my normal bill.
The next months bill still had the cell phone charges plus a late fee and my normal bill. I called again and I was mad. I ranted and threatened to call the BBB they assured me that the charges would be removed and that they wold waive the late fee. Two weeks laer my service is shut off for non pay. I called again and screamed my head off about the issue. They restored my service and adv that I would not receive any further charges.
The 3rd month I get my bill, the charges are still there for the cell phones and a late fee AND a reconnection fee. I'm at my breaking point. I called them and escalated to a manager. He tried to advise me that it was the wireless sides fault and I told him bull shit because I had already spoke to them. I told them that they had 5 days to fix it or I was going to another carrier. He assured me that it would be fixed and as a courtesy my entire bill would be credited so I wouldn't have to pay for the service.
Four days later my service was suspended AGAIN. I called them up, I cussed I threatened, I pleaded with them to fix it. The answer I got was "well why don't you just pay the entire bill and once we get it fixed we will credit back the charges". I'm not stupid I asked if she thought I was cause I know damn well that I would never see my money again.
I cancelled that day and moved to another carrier. I received my final bill and the cell phone charges were finally removed but I had a final bill of $278 because of late fees reconnection fees and monthly service, all of which was supposed to be adjusted by the manager. I called and complained and was told pay it or go to collections.
It is still sitting on my credit because I refused to pay and they will never receive a dime.