The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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There is a great tutorial on iclarified. http://www.iclarified.com/entry/index.php?enid=2538
There are some problems, but Dev Team is working hard at fixing them.
I tried it and it works GREAT!