Portion of "satisfied" Palm Pre owners
Of 40 Palm Pre users polled in August, 2009, 87 percent termed themselves "satisfied," with 45 percent saying they were "very satisfied."
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Yeah, both AT&T and T-Mobile already have open networks, T-Mobile always has, AT&T's components did when they switched to GSM. It was always somewhat tragic that Verizon, Sprint, and the smaller carriers never, at least, adopted R-UIMs (SIM cards for IS-95/2000), and a "If you can insert an R-UIM into a device compliant with the standard, you can use it" approach.
Still, the issues should be resolved once Verizon pushes out LTE. The moment you don't have to ask the carrier permission to add your device is the moment you can describe that carrier's network as open.